Every medical facility should provide the best patient care possible. If it is not oriented towards reaching this goal, the overall quality of services it offers will not be up to par with its competitors. As a result, it will gain a bad reputation and start losing patients, leading to a potential financial disaster.
To deliver high-value services and improve your patient care, you can invest in top-notch medical equipment, show your patients respect, enable access to care, and many more. Following these practices allows you to increase the comfort of your patients and make their experiences better. Here are seven ways you can use right now to improve patient care in your facility.
Provide Great Services
It may sound obvious, but providing quality services is the best way to make your patients happy and improve their experiences with your medical facility. To make sure you provide quality services, start by checking if the staff has sufficient up-to-date knowledge and skills related to providing these services.
You should also check on the equipment used in the clinic since this can have a direct impact on the quality of the services provided. If something is old or damaged, replace it with a new model. For instance, if you need to change your medical equipment in your surgery center, here you can find an operating table that might be suitable for your facility.
Besides, you need to have a backup plan in case any unexpected incident occurs. This will guarantee you still deliver good services if something happens to the main equipment. If you do not have such a plan, you will be forced to stop providing services when an emergency occurs.
Improve Patient Comfort
Your patients will get a much better experience if they feel comfortable. The more comfortable your patients are, the greater the chances they will recommend your medical facility to others. This is why it’s important to invest in soft chairs, blankets, and other items that can help your patients feel relaxed and promote good health.
For example, adding lounge chairs into waiting rooms can help. Make sure your patients have access to these seats and they can use them for as long as they want.
One of the biggest problems with health care is the lack of accessibility. If a patient cannot easily reach you, they might not come back. You should ensure your facilities are accessible so you can get more patients and take advantage of new opportunities.
For instance, if you have an urgent care center, make sure it does not have a hard-to-reach location. You can also add information for the GPS navigation system and put up signs in your vicinity so people can easily find your clinic.
Make Your Staff More Patient-Friendly
The way your staff treats your patients is very important. If they do not act in a friendly manner, your patients will be less likely to like your medical facility and recommend it to others.
To make your staff behave more kindly, you should train them properly and also reward them when they do well. Some of the ways you can increase the patient friendliness of your staff include:
- Having a dedicated team member who helps patients find their way around the facility.
- Providing clear directions on how to get to your facility.
- Encouraging your staff to help patients get more information about your services.
- Maintaining a pleasant atmosphere in your clinic at all times.
Clean Your Clinic Regularly
Patients do not like dirty places, so you should make sure your clinic is always neat and tidy. You will need to invest some money in cleaning products and hiring cleaning personnel, but it will pay off as soon as you see how happy your patients are with the new change.
Make sure your staff knows how important it is to keep everything clean. A great way to improve the cleanliness at your medical facility is by adopting a lean management practice known as 5S. With 5S, you will get rid of clutter, organize items on shelves, separate trash from items that may be reused, and maintain cleanliness at all times.
Offer Complimentary Services
If there is one thing we can all agree on, it is that people love freebies. When a company gives something away for free (or offers something at a discount) most people are quick to jump on that opportunity. That is why you should consider offering complimentary services to all of your patients, especially those who come in frequently for appointments or treatment.
For example, if you own an urgent care center, offer each patient a bottle of water after every visit. This will make them feel valued and appreciated — two things that work great for improving the patient care experience!
Invest In Staff Development
Staff development is a strategy that can help you improve your patient care services and also keep your employees happy. Most of the time, when employees are happy they are more likely to give good service to their patients.
One of the biggest ways to develop your staff is by providing them with training. This should be an ongoing process, since staff will need regular training to keep their knowledge up to date.
Improving patient care is not an easy task, but it’s definitely possible. You should start by making sure your staff has the right knowledge and skills to deliver good services. Next, you should invest in quality equipment and improve the cleanliness of your clinic. After doing these things, you can consider starting a complimentary program for your patients.
When you take care of all of those aspects, you will make your patients more likely to come back to your center next time they need medical help. Good luck!