Home » A Guide To Passenger Rights And Responsibilities When Using UK Public Transport

A Guide To Passenger Rights And Responsibilities When Using UK Public Transport

Have you ever been left stranded at a bus stop or train station, wondering what your rights are as a passenger? Or maybe you’ve had an unpleasant experience on public transport and want to know how to make a complaint. Whatever the case, this blog post will ensure that you’re always aware of your entitlements as a passenger. 

What to do if you experience problems while using UK public transport

If you encounter any issues while using UK public transport, such as unexpected delays/cancellations or lost luggage, it’s important to know what to do. 


If you’re involved in an accident while traveling on public transport, there are certain steps that you should take to ensure your safety and protect your legal rights. 

1. Call For Emergency Services 

If the accident is severe and emergency services are needed, call 999 or the local emergency number immediately. Emergency responders can provide life-saving care and transportation to the nearest hospital or trauma center. 

Medical attention is a crucial step to take if you’re involved in an accident while traveling on public transport. Even if you don’t feel any immediate pain or discomfort, it’s important to get checked out by a medical professional, as some injuries may not be immediately apparent. This is especially true for head injuries, which can have delayed symptoms that could lead to serious complications if left untreated. 


2. Gather as much information about the incident as possible.

  • Start by taking down the date and time of the accident, the location, and any details about the bus or train number. 
  • If there were witnesses to the accident, ask for their names and contact information so that they can provide a statement later on. 
  • Take photos of any injuries sustained or damage caused by the accident. 


This documentation can help support your claim and provide evidence for insurance companies or legal proceedings. Additionally, it’s important to report the incident to the transport company or service provider as soon as possible and ask for a copy of their accident report form. 

The more information you have about the incident, the better equipped you’ll be to protect your legal rights and seek fair compensation for any damages incurred.


3. Seek legal advice

Considering seeking legal advice from a personal injury lawyer is an important step to take if you plan to claim for an injury on public transport. A lawyer familiar with the relevant laws and regulations that govern the public transport industry can help you understand your rights and provide advice about potential legal action. 

Additionally, a lawyer can assist with filing insurance claims, negotiating settlements with the transport company, and representing your interests in court if needed. It’s important to remember that time is of the essence when it comes to seeking legal advice, so don’t hesitate to reach out to an attorney as soon as possible after an accident occurs.


Lost Luggage

Passengers who have lost or had their luggage delayed on a flight in the UK are entitled to financial compensation, depending on the airline and the circumstances of the incident. Generally, most airlines offer some form of coverage for lost or damaged items, although exact policies may vary from carrier to carrier. 

If a bag is delayed for more than 21 days after arriving at its destination, passengers are usually entitled to a full refund of the cost of the luggage and its contents up to an amount of £1,000. Additionally, passengers can often claim reimbursement for any additional expenses incurred due to lost or damaged items, such as dry cleaning costs or replacement purchases.

Regardless of what kind of coverage you’re eligible for, make sure that you keep all relevant documents, such as baggage receipts and boarding passes, as evidence.


Delays or Cancellations

If you experience delays or cancellations, then additional information should be provided from signs and announcements from the staff at the station regarding alternative services or reasons for the disruption. 

The compensation you might be due does vary depending on the type of transport you’re using and also whether your destination was in the UK or overseas. 


Travelling by Train

When travelling on a train, you’re legally entitled to compensation of 50% of the ticket price if you get to your destination between 30 minutes and an hour late and a full refund if you arrive more than 1 hour late.


Traveling by Plane

In the UK, passengers are entitled to compensation if their flight is delayed or cancelled due to something that was within the airline’s control. While exact regulations may vary, eligible delays generally include technical faults, staff shortages, and bad weather at the departing or arriving airports. 

Depending on the particular circumstances, passengers may be eligible for financial compensation of up to £520 (or local currency equivalent). In cases of overbooking, passengers can also claim a refund for their ticket along with meals and/or accommodation costs related to the delay. 

Regardless of whether or not you’re able to claim compensation for a delayed or cancelled flight, it’s important to keep all relevant documentation, such as tickets and boarding passes, as evidence.


Your responsibilities when using UK public transport

Using public transport in the United Kingdom requires everyone to take responsibility for their own actions to ensure a safe and pleasant journey for all. It is essential to remember to obey all laws regarding public transport, such as not being allowed to consume any type of alcohol or eat whilst traveling.

Passengers should also be aware of any restrictions and rules in place, such as purchasing tickets in advance and whether the ticket being traveled on provides flexibility on the service used.

Users of public transport should always remain considerate of other passengers and of the employees of the travel service refraining from any type of behaviour that’s likely to cause a nuisance or be offensive.

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